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ETO Doors Return Policy

We firmly believe you will be thrilled with the products you purchase from ETO Doors. That’s because we go out of our way to ensure that our quality and prices are unmatched. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms and procedures related to returning a product.

Return/Exchange Process

  • In order to return an item you need to first obtain an RMA (Return Merchandise Authorization) number.
  • To request an RMA number online email us at: sales@etodoors.com
  • To request an RMA number by phone, call Customer Service at 888-DOOR-ETO or (213) 622-2003
  • Place the original package into its original packaging.
  • Please do not place stickers or shipping labels on the original package.
  • The RMA number must be clearly written on package.
  • We recommend you ship via insured common carrier service with a tracking number.
  • Return shipping charges are the responsibility of the customer. We are not responsible for lost or damaged packages.
  • Please allow up to 2 to 3 weeks for your refund or exchange to process for stock products

Terms

  1. A 25% restocking fee will be charged for all Product(s) that are returned/exchanged
  2. Delivery fees are not refundable
  3. All returned Product(s) must be in their original condition
  4. Returns or exchanges must be received by us within 30 days of the date products are delivered
  5. Product(s) need to be returned or exchanged in the original factory boxe(s) or container(s), with all packing materials and instructions.
  6. When Product(s) are sent back for return or exchange...The Purchaser(s) will be responsible for the cost of return shipping and assume liability for any damage incurred during the return transit.
  7. Product(s) must be shipped back to us for exchange before we ship out new merchandise ( No cross shipping ).
  8. We reserve the right to refuse service or cancel orders placed on this site by issuing a refund at anytime
  9. Refunds will be issued by the same method of payment used for the original purchase.

No Return/Exchange On

The following products or orders are non-refundable/returnablePre-Hung Units are final sale

  • Garage Doors are final sale
  • Custom Made Doors and Products are final sale
  • Pre-Finished Doors are final sale
  • Pre-Hung Unites are final sale

For complete additional details on how to return a product purchased from ETO Doors, please contact our Returns Department. Inquiries: If you have a question concerning our Refund/Return Policy please write to us at:

    ETO Doors Corp.
    Attn: Returns Department
    1340 E 6th Street
    Los Angeles, CA 90021

Please visit our warranty page, terms and conditions page and shipping page for additional terms and information. Warranty
Terms and Conditions
Shipping Policy


We will be happy to answer any questions or process a return.


ETO DOORS RETURNS DEPARTMENT

 

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213-622-2003

 

 

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